Transform Customer Service
Make support easier and trackable
Keep all requests in one place, so nothing gets missed. Track response times, spot bottlenecks, and measure results with clear reports. Support becomes simple to manage and easy to improve.
Centralize All Requests with Service Desk
Every customer inquiry, support request, or reported issue enters a unified Service Desk. Tickets are automatically categorized, prioritized, and assigned to the right team member—so nothing is missed.
Communication with Inbox
All related conversations, internal notes, and status updates are consolidated in the Inbox. Agents can respond, escalate, and collaborate directly—keeping everyone aligned and informed.
Empower Customers with Client View
Offer clients a secure portal to check ticket status, review solutions, and provide feedback—without exposing internal data. Build trust while reducing repetitive follow-ups.
Maintain Knowledge with Wiki KB
Document common questions, troubleshooting steps, and best practices in a searchable hub. Articles stay versioned and accessible to agents and customers alike.
Accelerate Resolution with AI Helpers
Perfo’s AI suggests knowledge articles, drafts replies, categorizes tickets, and sends smart notifications—so agents focus on complex cases while routine tasks run instantly.
Ensure Security with Project Level Access Control
Set granular permissions so only authorized team members can view or edit sensitive customer data. Maintain compliance and protect client privacy at every stage.
Other use cases to explore
Client Escalation Management
Assign and monitor high-priority tickets with clear accountability.
Feedback Loops
Collect and analyze client feedback via Client View and surveys.
Performance Reporting
Generate reports on ticket volume, resolution times, and CSAT.